SegmentOS comes in three plans: Free, Premium, and Pro. This article explains what each one includes so you can pick the right fit for your research.

What it covers

Every account starts on Free. Premium and Pro are paid monthly subscriptions that lift the Free limits and unlock advanced building, analysis, and distribution features. Pro adds everything in Premium plus the SegmentOS audience panel and white-label branding.

Free

The Free plan is a complete way to build and run surveys at a small scale.

  • Up to 5 surveys (lifetime) and 500 responses per month
  • 4 free templates
  • Standard question types
  • Basic analytics with a results preview
  • SegmentOS branding shown on your surveys

When you reach a Free limit, the affected counter in Billing & Plan shows "Limit reached." See Troubleshooting if you hit a limit unexpectedly.

Premium

Premium removes the Free limits and unlocks the features most research teams need day to day.

  • Unlimited surveys and responses
  • All research templates and every question type (matrix, ranking, likert)
  • Remove SegmentOS branding from surveys
  • Scoring, multi-language translations, and response quotas
  • Full analytics plus CSV / XLSX export
  • AI open-text analysis for open-ended answers
  • Shareable results report — a public, read-only link
  • Full result segmentation: notable differences, driver analysis, per-question comparison, and cross-tabs

Pro

Pro includes everything in Premium and adds the audience panel and full white-label control.

  • Everything in Premium
  • Audience panel access — buy verified survey responses, targeted by demographics and country
  • Priority order review for panel orders
  • White-label: fully remove SegmentOS branding, including the link on your survey thank-you screen
  • Priority support

How to choose and upgrade your plan

  1. Open Settings and select the Billing & Plan tab (or go to the Billing page).
  2. Review the three plan cards. Your current plan is marked Current.
  3. Click Upgrade to Premium or Upgrade to Pro on the plan you want.
  4. Complete checkout in the Stripe window that opens. Your new plan activates as soon as payment succeeds.

Tips & best practices

  • If you only need the audience panel, you need Pro — it is the only plan that includes it.
  • Removing SegmentOS branding entirely (including the thank-you screen link) is a Pro feature; Premium lets you apply custom colors, fonts, and a logo.
  • The most up-to-date prices are always shown on the in-app plan cards in Billing & Plan.
  • Checkout only works from the published app, not inside an embedded preview.

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