Your account settings are where you update your profile and, if needed, permanently delete your account. This article walks through both.

What it covers

From Settings you can edit your name, see your current plan, set your account-wide survey branding, and delete your account. Your email address is fixed and cannot be changed.

How to update your profile

  1. Open Settings and stay on the Profile & Account tab.
  2. In Personal Information, edit your First Name and Last Name.
  3. Click Save Changes. You'll see a "Profile updated" confirmation.

Your email is shown but greyed out — it cannot be changed from here. You can also set a default theme (colors, font, logo) for all your surveys under Survey Branding; see Custom branding.

How to delete your account

Account deletion is permanent and cannot be undone.

  1. Open Settings and go to the Profile & Account tab.
  2. Scroll to the Danger Zone and click Delete Account.
  3. Type your email address in the confirmation box to enable the button.
  4. Click Delete My Account.
  5. You'll be signed out and returned to the login screen once deletion completes.

What gets removed

Deleting your account permanently removes all your studies, responses, and data. If you have an active paid plan, your subscription is canceled as part of deletion, so you won't be billed again. There is no way to recover the account or its data afterward.

Tips & best practices

  • Export any responses you want to keep as CSV or XLSX before deleting — the data cannot be recovered.
  • If you only want to stop being billed, cancel your subscription instead of deleting your account. See Managing your subscription.
  • Deletion requires typing your exact email as confirmation, which prevents accidental removal.
  • If deletion fails, try again or contact support.

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